We stand behind the quality of every HeyCar machine and provide reliable support to keep your business running smoothly.
Warranty Coverage
Duration: 2 years from the date of delivery
What’s Covered:
Manufacturing defects
Faulty components under normal use
What’s Not Covered:
Consumable parts (filters, membranes, etc.)
Damage caused by misuse, improper installation, or lack of maintenance
Shipping costs for replacement parts after the warranty period
Spare Parts & Consumables
Each machine comes with essential parts for operation
Some components, such as filters and membranes, are consumables and will need replacement over time depending on usage and water quality
We supply original spare parts worldwide for quick replacement
After Sales Support
Installation & Training:
Our engineer can personally install the machine and provide hands-on training
Service rate: USD150/day (approximately 8 days including travel)
Customer covers round-trip airfare, visa, hotel, and meals
Technical Assistance:
Remote support via phone, email, or video call
Troubleshooting guidance for operators and technicians
Parts Ordering:
Quick dispatch of spare parts to any country
Clear instructions for replacement and maintenance
Service Commitment
Our goal is to ensure every HeyCar customer enjoys long-term, trouble-free operation. Whether you are in Asia, Europe, North or South America, or Africa, our team is ready to assist you from the day of purchase through the life of your machine.
